Unicommerce eSolutions Limited has announced the addition of two senior executives to its leadership team, a move aimed at enhancing its operational and marketing prowess. This strategic hiring reflects the company’s commitment to strengthening customer relationships and expanding its footprint in the competitive e-commerce landscape.
Strengthening Customer Success Initiatives
Abhishek Mangaraj has been appointed as the Senior Director of Customer Success. In this pivotal role, he is tasked with leading operations and customer experience throughout India. With nearly 15 years of expertise in enterprise SaaS and digital transformation, Abhishek brings a wealth of knowledge from various sectors, including Conversational AI, CRM, and retail analytics. Before joining Unicommerce, he held the position of Vice President of Customer Success at Kapture CX, where he honed his skills in managing customer retention and key account strategies.
In his new capacity, Abhishek will focus on enhancing the customer journey, ensuring that clients derive maximum value from Unicommerce’s offerings. His experience is expected to play a crucial role in elevating customer satisfaction and loyalty.
Also Read About UI UX Agencies In Dubai
Driving Marketing Innovation
Divya Sharma joins Unicommerce as the Director of Marketing, where she will spearhead brand development and demand generation efforts across the company’s range of products, including Shipway and Convertway. Her responsibilities encompass crafting brand strategies, product marketing, and executing go-to-market initiatives for both local and international markets.
With over a decade of marketing experience, Divya has previously held significant roles at companies like CleverTap and Locus, where she led successful growth initiatives in regions such as the United States and Southeast Asia. Her extensive background in diverse markets positions her well to drive Unicommerce’s marketing strategies forward.
Kapil Makhija, Managing Director and CEO of Unicommerce, expressed enthusiasm about the new appointments, stating that the diverse experiences of both Abhishek and Divya will be instrumental as the company continues to expand its services and deepen market engagement.
